Technology is not only changing how we live, it’s transforming how we work. So, how do organisations stay ahead of the digital curve?
We spoke with Marco Benedettelli, second-year student at the Royal Holloway University of London about his thoughts on the rise of the digital age and the human skills that machines can never replace.
The application of AI and machine learning will allow us to save time on the repetitive tasks that we do each day in both our personal and professional lives. It will also reduce our need for some generic and analytical skills by allowing us access to systems that can learn. This is likely to lead to better efficiency, which is a positive for organisations. But these changes may negatively impact people in some traditional jobs. We all need to adapt and develop a new range of skills that will allow us to contribute in this changing world.
I think one of the key skills that people generally undervalue in the world of business is the unpredictability of human behaviour. It’s something that algorithms cannot match. We might be able to predict based on assumptions, but those assumptions are limited. We do what we do in a very unique way that can never be fully mapped. This unpredictability drives creativity as well. And creativity cannot be replaced by machines.
You need to start off by understanding what your strategy is and what your plans are for the short and long term. Based on these considerations, you can make proper decisions about the tech you need to invest in. But what I would say is there is always room for improvement even within the technology. So, never underestimate the power and the limits of the technologies that are presented to you. The next big thing may turn out to be not as important as it seems.