Strategic Solutions:
How KellyOCG Addresses Shifting Workforce Demands

Financial Services & Insurance

Building a Future-Ready Workforce

A holistic approach to talent management covers all factors that influence worker attraction and retention. This focus relies on strategies that reach beyond the fundamentals of sourcing and recruiting.

Adapting to Technology Innovation

Implementing AI-driven fraud detection requires upskilling fraud analysts in data interpretation and ethical AI.
Using AI chatbots for customer service allows human agents to focus on complex, empathetic interactions, requiring advanced communication and problem-solving skills.
Optimizing workforce scheduling using advanced systems has demonstrably cut overtime and boosted employee satisfaction at some financial institutions. This highlights the power of strategic workforce planning, one of our areas of specialization.

Fostering Inclusion and Continuous Learning

Embed D&I: Integrating diversity and inclusion into ESG and HR strategies is crucial for corporate responsibility.
Develop "Durable Skills": Leadership training should emphasize resilience, flexibility, emotional intelligence, and empathy for a more cohesive workforce.
AI for Inclusion: AI can help eliminate bias in job descriptions, analyze demographics, and provide personalized training for a more inclusive environment.
Cultivate Lifelong Learning: Continuous training and upskilling are not just buzzwords; they are essential for creating resilient and innovative organizations.

At KellyOCG, we’ve seen firsthand how FINS organizations thrive when technology and human potential are balanced. Having pioneered workforce solutions more than three decades ago, we continue to innovate with AI-powered platforms like Helix, enabling smarter, faster workforce decisions without sacrificing the human element. The answer to GenAI isn’t replacement, it’s reskilling.

Ben Decker - Vice President, KellyOCG

Skills-First Approach:
We champion a skills-first approach to talent acquisition, resonating with today's career paths, particularly for Gen-Z. This aligns with Forbes' advocacy for acquiring talent based on a "future skills portfolio," ensuring FINS clients are hiring for tomorrow, not just today.
Competitive Rewards:
Compensation and benefits remain crucial in attracting talent. Our market intelligence provides FINS clients with the insights needed to craft compelling reward strategies based on talent supply and compensation rates for specific roles and skills per location.

Clear Career Paths:
We advise FINS organizations to prioritize defined growth opportunities and robust professional development. These are not just benefits; they are vital retention tools.
AI Integration:
AI should empower human talent, allowing them to focus on high-value, strategic work. We help FINS clients develop strategies for seamless AI integration that enhances, rather than replaces, their valuable human capital.

Attracting and Retaining Talent

Organizations must adopt innovative strategies to attract, develop, and retain top talent amidst increasing competition and technological advancements. Drawing on a skills-first approach and a deep understanding of today's talent landscape, KellyOCG helps FINS clients attract and retain the highly sought-after professionals needed to thrive in a digital-first world.

A Partnership for Success

Proactive talent management is essential for competitiveness, and it is a fundamental element shaping the future of the FINS sector.

Robust Talent Strategies:
We advocate for proactive workforce planning, identifying skill gaps, and building strong talent pipelines through targeted development and strategic recruitment. This is a core offering for our FINS clients.
Innovation Culture:
We help FINS organizations foster a culture of experimentation, provide skill-building opportunities, and reward innovation to enable rapid adaptation to change.
Strategic AI Adoption:
While AI promises significant productivity gains, FINS firms must carefully navigate data privacy and compliance concerns, especially regarding Personally Identifiable Information (PII). We advise FINS clients on responsible and ethical AI adoption.
Leverage Emerging Tools:
We help FINS clients pinpoint critical future skills, assess current workforce capabilities, and design targeted upskilling and reskilling programs. This proactive approach supports responsible AI adoption by equipping internal talent to handle AI ethically and compliantly, unlocking the full potential of AI/ML services.

Client Success Story

Drive strategic growth and achieve significant cost savings by transforming your managed service program.

Click here to reveal how a leading financial services firm partnered with KellyOCG to:

Upgrade their self-managed program
Double spend under management to over $300M
Gain 12% in hard dollar cost savings within two years