Improving the Worker Experience
In addition to supporting broader digital initiatives to improve operational efficiency, a key goal of these investments is to improve the worker experience, including capturing employee sentiment, suggesting adjustments to shift patterns, enabling flexible scheduling, and improving company communication with hourly workers, according to the report.
By 2030, AI will be key to managing employee skills and deployment. These tools will analyze skills, certifications, staffing needs, and demand forecasts to optimize workforce planning. This allows companies to address skill gaps through upskilling or external talent acquisition.